Have you lately been issued a fine by Salik and are you interested in contesting the sentence or looking into the amount that was assessed?
The operator of the toll gate provides a straightforward procedure for contesting the fine and obtaining the specified amount of the refund in the event that the fine has already been paid.
When disputing a Salik fine, the following is a guide that will help you make use of the resources that are available to you, as well as key items to keep in mind.
Web page of Salik
The Salik website provides motorists with a straightforward method for contesting the fines they have been issued. Khaleej Times was provided with confirmation of the process's specifics by a contact center representative.
An initial step for customers is to submit an application for the service using the website or application. It is necessary for them to input the type of vehicle and the license plate number.
Once this is done, the portal will reveal the existing fines, which can then be added to a list of disputes.
It is necessary for the driver to provide the specifics of the dispute.
Immediately upon the completion of the application, the customer will be provided with an application reference number.
This request for a dispute is then sent to the agency that handles violations, which conducts an investigation into the case. This can take up to fifteen days to complete.
Following that, the consumer is sent an SMS with the final status, which is either an acceptance or a rejection.
The call center
RTA's call centre can be reached by phoning their toll-free number. Customers can also phone the number provided. Following the completion of the request processing and the creation of a dispute by the customer service representative, the motorists will be sent a text message providing the dispute reference number.
The procedure that is followed is very similar to the one that is described on Salik's website.
The request is sent to the department that is responsible for handling it, and then it takes fifteen days for that department to investigate the case. Following that, the consumer is sent an SMS with the final status, which is either an acceptance or a rejection.
information to be aware of
There is no fee associated with the process of disputing fines through either of the procedures described above.
If an application is accepted but the fine has already been paid, the application is removed from the system and the amount that was paid is reimbursed at that time. The customer is required to fill out an electronic refund form that can be obtained from any customer satisfaction center in order to receive the refund.
Violations of various kinds
Violations of the Unregistered Plate Number (URP): A driver is subject to this punishment if they pass through a gate without registering their license plate and without submitting an application for registration within ten business days after the toll trip. As each day goes by, the amount of the fine continues to accumulate.
On the first day, the consumer will be subject to a penalty of Dh100 if they pass through the gate even once.
The second day of passing once will result in a penalty of Dh200.
The customer would be charged Dh400 if they pass on the third day. If the driver continues to violate the URP after the third infraction, they will be subject to a fee of Dh400 for each further violation they commit.
The Insufficient money Violation (IPV) is a fine that is imposed on a motorist who goes through the Salik account while there are less money available in the account. Five days after the travel, the fine will become effective.
